They billed my Charge card Company April 6, 2020 and I received the set April 25, 2020. I started utilizing the kit April 26, 2020 per the instructions. I have utilized other whitening devices in dental offices and over the corner and all of them worked except they were not easy to use so I had a concept of what I should anticipate.
I understood something might not be right due to the fact that all whiteners had actually been able to bleach these spots. I started emailing the support personnel right now May 8, 2020 and explained in detail my issues. Each time I would email consumer assistance I would put on e-mail 5th Notice, sixth Notice and so on.
NO CLIENT SERVICE so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW staff member Nicolas who said this wasn't his task to call customers however believed, he would take time to call and see if he might assist.
There are wired and cordless gadgets he ask what I had, I said, "I didn't see an alternative just the wired" He stated, the wireless had the blue and red LED lights which trigger the serum, the wired did not offer both that's why my own wasn't working. I ask for a refund or exchange I was not granted either.
No requirement to make a return. Refund has been processed. Please allow 5-7 company days for refund to be processed. A present and letter are being mailed to customer and will be delivered within the next 3-4 organization days. I thought long and hard on what complaint to look at BBB's list in regards to how the person that called me from SNOW BIOLABS tried to verbal Bully me into tucking my tail and letting the problem go stating "you are the only person we understand about that our product has not worked for them.
He was talking I was listening about I had actually the wired gadget and that just had the blue LED so that's probably why is wasn't working for me however the wired device has the blue and red LED lights that activates the bleaching serum, that's what the Celebrities utilize. I finally got to say my AD did not offer the wireless and no discusses how the wired you could plug in your phone and most ADS on Facebook reveals the wired.
I do not understand the price of the cordless and still do not. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I do not think he even believed I was the one that he lied to, I was the one that had actually been SCAMMED in the very first place and I wanted my Cash back on Something That has actually been misrepresented and I did not get what they knew was a faulty gadget.
00 each and then totaled the present package for you as $ 20 some dollars. The presents suggest nothing to me what I request is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and then almost 5 months for somebody like this guy to bully and lie to me that I was the only person that Snow had not worked for and was verbally assaulting since I ask for a refund (which their return policy states you will be guaranteed or cash back in 30 days!) or exchange my wired gadget to a wireless device, to see if the cordless work like he stated.
The bullying to attempt and make me believe it was simply my issue, lying on top of thatand being verbally Abusive when I request for a refund or an exchange (which is mentioned clearly you can return in 1 month) or 100% guaranteed or your refund is specified in his Business Policy).
I attempt this individual to call me from the Company imitating he was going to assist me however instead wastrying to rip-off me once again by stating "he didn't think I could get a refund. I want the Corporation of SNOW to be mindful of the tactics used in what ought to have been an easy refund deal went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have actually already been addressed. Client was completely reimbursed 26 JUNE 2020. Consumer kept system and presents. 06/22/2020I positioned an order nearly 6 weeks earlier and still no shipment and no response to 3 follow ups. This is not an inexpensive item, putting the cash out to get nothing or any action is not ok.
I reside in San Diego, shipping from AZ need to take no more than 2 daysOrder has been pressed to the front of the line. We apologize for the hassle caused. At the moment we are experiencing a high volume of orders and inquiries and are doing our best to capture up and get to as many clients as possible.
06/22/2020I bought a teeth whitening package on May 21, 2020. It is now June 22 and I have not received any details about when my order may be shipped. I have emailed the business three times and have actually not received any reaction. The purchase verification e-mail that I got from Snow mentioned that orders might be delayed 1-2 weeks due COVID-19, however did not provide an estimated shipping timeframe.
We excuse the hassle triggered. At the moment we are experiencing a high volume of orders and queries and are doing our finest to capture up and get to as numerous clients as possible. Order has actually been pressed to the front of the line to ship soon. please describe tracking verification e-mail.