They billed my Charge card Business April 6, 2020 and I received the set April 25, 2020. I started using the package April 26, 2020 per the directions. I have used other lightening devices in dental offices and over the corner and all of them worked except they were not user friendly so I had an idea of what I need to anticipate.
I understood something might not be right due to the fact that all whiteners had actually been able to lighten these spots. I began emailing the support staff right away Might 8, 2020 and discussed in detail my issues. Each time I would email client assistance I would put on e-mail 5th Notification, 6th Notification and so on.
NO CONSUMER SERVICE so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW employee Nicolas who stated this wasn't his task to call consumers but believed, he would require time to call and see if he might help.
There are wired and cordless gadgets he ask what I had, I said, "I didn't see a choice simply the wired" He stated, the wireless had the blue and red LED lights which activate the serum, the wired did not use both that's why mine wasn't working. I request a refund or exchange I was not approved either.
No requirement to make a return. Refund has actually been processed. Please enable 5-7 organization days for refund to be processed. A present and letter are being sent by mail to customer and will be delivered within the next 3-4 business days. I thought long and hard on what grievance to inspect on BBB's list in regards to how the person that called me from SNOW BIOLABS tried to spoken Bully me into tucking my tail and letting the problem go saying "you are the only individual we understand about that our product has not worked for them.
He was talking I was listening about I had actually the wired device which just had the blue LED so that's most likely why is wasn't working for me however the wired gadget has the blue and red LED lights that activates the whitening serum, that's what the Celebrities utilize. I lastly got to state my ADVERTISEMENT did not offer the cordless and no points out how the wired you might plug in your phone and most ADS on Facebook shows the wired.
I don't know the cost of the wireless and still don't. That's when he started getting Verbally Violent AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I don't think he even thought I was the one that he lied to, I was the one that had actually been SCAMMED in the very first place and I desired my Money back on Something That has been misrepresented and I did not get what they understood was a malfunctioning device.
00 each and then totaled the gift package for you as $ 20 some dollars. The presents imply absolutely nothing to me what I ask for is for the Corporation to be conscious of the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and then almost 5 months for somebody like this man to bully and lie to me that I was the only individual that Snow had actually not worked for and was verbally attacking since I ask for a refund (which their return policy states you will be guaranteed or refund in one month!) or exchange my wired gadget to a wireless device, to see if the wireless work like he said.
The bullying to attempt and make me believe it was just my problem, resting on top of thatand being verbally Abusive when I request a refund or an exchange (which is stated plainly you can return in thirty days) or 100% guaranteed or your cash back is specified in his Business Policy).
I dare this person to call me from the Business imitating he was going to help me but rather wastrying to fraud me once again by stating "he didn't believe I might get a refund. I desire the Corporation of SNOW to be knowledgeable about the methods utilized in what should have been a basic refund transaction went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have actually already been attended to. Customer was totally reimbursed 26 JUNE 2020. Customer kept system and presents. 06/22/2020I positioned an order practically 6 weeks ago and still no delivery and no response to 3 follow ups. This is not a cheap product, putting the cash out to get absolutely nothing or any reaction is not okay.
I reside in San Diego, shipping from AZ should take no greater than two daysOrder has been pressed to the front of the line. We say sorry for the hassle caused. At the minute we are experiencing a high volume of orders and inquiries and are doing our finest to catch up and get to as numerous clients as possible.
06/22/2020I bought a teeth whitening package on Might 21, 2020. It is now June 22 and I have not received any details about when my order may be shipped. I have actually emailed the business three times and have actually not gotten any reaction. The purchase confirmation email that I received from Snow specified that orders may be postponed 1-2 weeks due COVID-19, however did not supply an approximated shipping timeframe.
We apologize for the hassle triggered. At the minute we are experiencing a high volume of orders and questions and are doing our best to catch up and get to as many consumers as possible. Order has actually been pressed to the front of the line to ship quickly. please refer to tracking verification e-mail.