They billed my Credit Card Business April 6, 2020 and I received the set April 25, 2020. I started using the set April 26, 2020 per the instructions. I have utilized other whitening gadgets in oral offices and over the corner and all of them worked except they were not user friendly so I had an idea of what I need to anticipate.
I knew something could not be right due to the fact that all whiteners had had the ability to whiten these spots. I began emailing the support staff right now May 8, 2020 and explained in information my concerns. Each time I would email customer support I would put on email 5th Notice, 6th Notification etc.
NO CUSTOMER SUPPORT so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW employee Nicolas who stated this wasn't his job to call consumers but believed, he would take time to call and see if he might help.
There are wired and cordless gadgets he ask what I had, I stated, "I didn't see an option just the wired" He said, the wireless had the blue and red LED lights which activate the serum, the wired did not provide both that's why mine wasn't working. I request for a refund or exchange I was not given either.
No need to make a return. Refund has been processed. Please permit 5-7 business days for refund to be processed. A present and letter are being mailed to consumer and will be provided within the next 3-4 service days. I thought long and hard on what complaint to look at BBB's checklist in concerns to how the person that called me from SNOW BIOLABS tried to verbal Bully me into tucking my tail and letting the issue go stating "you are the only individual we understand about that our item has actually not worked for them.
He was talking I was listening about I had the wired gadget and that just had the blue LED so that's probably why is wasn't working for me nevertheless the wired gadget has the blue and red LED lights that triggers the lightening serum, that's what the Celebrities use. I lastly got to say my AD did not use the cordless and no discusses how the wired you could plug in your phone and most ADS on Facebook shows the wired.
I do not know the cost of the wireless and still do not. That's when he started getting Verbally Violent AS IF MY WHOLE INTENT WAS TO FRAUD HIM! He was so off - I don't believe he even thought I was the one that he lied to, I was the one that had been SCAMMED in the very first location and I wanted my Refund on Something That has actually been misrepresented and I did not receive what they understood was a defective gadget.
00 each and then totaled the gift bundle for you as $ 20 some dollars. The presents indicate absolutely nothing to me what I ask for is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and then practically 5 months for someone like this man to bully and lie to me that I was the only individual that Snow had actually not worked for and was verbally attacking due to the fact that I request for a refund (which their return policy states you will be guaranteed or money back in 30 days!) or exchange my wired device to a cordless gadget, to see if the wireless work like he said.
The bullying to attempt and make me believe it was just my problem, lying on top of thatand being verbally Violent when I ask for a refund or an exchange (which is stated clearly you can return in one month) or 100% ensured or your refund is specified in his Company Policy).
I attempt this person to call me from the Company imitating he was going to help me but rather wastrying to rip-off me again by stating "he didn't think I might get a refund. I want the Corporation of SNOW to be aware of the strategies used in what should have been an easy refund deal went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have actually currently been dealt with. Consumer was fully reimbursed 26 JUNE 2020. Consumer kept system and gifts. 06/22/2020I placed an order almost 6 weeks back and still no shipment and no reaction to 3 follow ups. This is not an inexpensive item, putting the cash out to get nothing or any action is not ok.
I live in San Diego, shipping from AZ must take no more than 2 daysOrder has actually been pushed to the front of the line. We apologize for the inconvenience triggered. At the moment we are experiencing a high volume of orders and questions and are doing our finest to capture up and get to as numerous consumers as possible.
06/22/2020I bought a teeth whitening set on May 21, 2020. It is now June 22 and I have not gotten any information about when my order might be shipped. I have emailed the company three times and have not received any response. The purchase confirmation email that I received from Snow stated that orders may be delayed 1-2 weeks due COVID-19, but did not offer an approximated shipping timeframe.
We excuse the hassle caused. At the minute we are experiencing a high volume of orders and queries and are doing our finest to catch up and get to as many consumers as possible. Order has been pressed to the front of the line to ship soon. please refer to tracking verification e-mail.