They billed my Credit Card Business April 6, 2020 and I got the kit April 25, 2020. I started utilizing the package April 26, 2020 per the instructions. I have actually utilized other bleaching gadgets in dental workplaces and over the corner and all of them worked except they were not easy to use so I had an idea of what I should expect.
I understood something could not be right since all whiteners had actually had the ability to whiten these spots. I began emailing the assistance staff right now Might 8, 2020 and explained in information my concerns. Each time I would email client assistance I would place on email 5th Notification, sixth Notification etc.
NO CLIENT SERVICE so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW employee Nicolas who stated this wasn't his task to call clients however thought, he would take time to call and see if he could help.
There are wired and cordless gadgets he ask what I had, I stated, "I didn't see an alternative just the wired" He stated, the wireless had the blue and red LED lights which trigger the serum, the wired did not provide both that's why mine wasn't working. I request for a refund or exchange I was not approved either.
No requirement to make a return. Refund has actually been processed. Please allow 5-7 business days for refund to be processed. A gift and letter are being mailed to client and will be delivered within the next 3-4 service days. I thought long and hard on what grievance to examine BBB's list in regards to how the individual that called me from SNOW BIOLABS attempted to verbal Bully me into tucking my tail and letting the concern go stating "you are the only person we know about that our item has not worked for them.
He was talking I was listening about I had the wired gadget which just had the blue LED so that's most likely why is wasn't working for me nevertheless the wired gadget has the blue and red LED lights that activates the bleaching serum, that's what the Celebrities utilize. I finally got to say my ADVERTISEMENT did not offer the wireless and no discusses how the wired you might plug in your phone and most ADS on Facebook shows the wired.
I do not know the rate of the wireless and still do not. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I do not think he even believed I was the one that he lied to, I was the one that had been SCAMMED in the very first place and I desired my Cash back on Something That has actually been misrepresented and I did not get what they understood was a defective gadget.
00 each and after that amounted to the gift bundle for you as $ 20 some dollars. The gifts imply nothing to me what I request is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and then almost 5 months for somebody like this person to bully and lie to me that I was the only individual that Snow had not worked for and was verbally assaulting since I ask for a refund (which their return policy states you will be guaranteed or refund in one month!) or exchange my wired gadget to a wireless gadget, to see if the cordless work like he stated.
The bullying to attempt and make me believe it was simply my issue, lying on top of thatand being verbally Violent when I ask for a refund or an exchange (which is specified clearly you can return in thirty days) or 100% ensured or your cash back is stated in his Business Policy).
I dare this individual to call me from the Business acting like he was going to help me however rather wastrying to fraud me again by stating "he didn't think I might get a refund. I want the Corporation of SNOW to be conscious of the methods used in what ought to have been a simple refund deal went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have currently been addressed. Client was totally refunded 26 JUNE 2020. Customer kept system and presents. 06/22/2020I placed an order practically 6 weeks earlier and still no delivery and no response to 3 follow ups. This is not a low-cost product, putting the money out to get nothing or any reaction is not okay.
I reside in San Diego, shipping from AZ must take no greater than two daysOrder has actually been pushed to the front of the line. We ask forgiveness for the inconvenience triggered. At the minute we are experiencing a high volume of orders and queries and are doing our finest to capture up and get to as numerous consumers as possible.
06/22/2020I bought a teeth whitening set on Might 21, 2020. It is now June 22 and I have actually not gotten any info about when my order may be shipped. I have emailed the company three times and have not gotten any response. The purchase verification email that I got from Snow specified that orders may be delayed 1-2 weeks due COVID-19, however did not offer an approximated shipping timeframe.
We ask forgiveness for the hassle caused. At the minute we are experiencing a high volume of orders and questions and are doing our finest to catch up and get to as numerous customers as possible. Order has actually been pushed to the front of the line to ship quickly. please describe tracking confirmation email.