They billed my Credit Card Company April 6, 2020 and I received the kit April 25, 2020. I started using the package April 26, 2020 per the instructions. I have actually utilized other whitening devices in dental offices and over the corner and all of them worked except they were not user friendly so I had an idea of what I need to anticipate.
I understood something might not be right since all whiteners had actually had the ability to whiten these stains. I began emailing the assistance staff immediately Might 8, 2020 and described in information my concerns. Each time I would email customer support I would put on email 5th Notification, sixth Notice etc.
NO CUSTOMER SERVICE so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW worker Nicolas who stated this wasn't his task to call clients but thought, he would require time to call and see if he might help.
There are wired and wireless devices he ask what I had, I said, "I didn't see an alternative just the wired" He said, the wireless had the blue and red LED lights which trigger the serum, the wired did not use both that's why my own wasn't working. I request a refund or exchange I was not granted either.
No need to make a return. Refund has been processed. Please permit 5-7 company days for refund to be processed. A present and letter are being mailed to consumer and will be delivered within the next 3-4 service days. I thought long and hard on what grievance to check on BBB's list in concerns to how the individual that called me from SNOW BIOLABS attempted to verbal Bully me into tucking my tail and letting the concern go saying "you are the only person we know about that our item has actually not worked for them.
He was talking I was listening about I had actually the wired gadget and that only had the blue LED so that's probably why is wasn't working for me however the wired gadget has the blue and red LED lights that activates the whitening serum, that's what the Celebrities utilize. I lastly got to state my ADVERTISEMENT did not provide the cordless and no discusses how the wired you might plug in your phone and most ADS on Facebook reveals the wired.
I do not know the rate of the wireless and still do not. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO SCAM HIM! He was so off - I don't believe he even thought I was the one that he lied to, I was the one that had been SCAMMED in the first place and I desired my Money back on Something That has been misrepresented and I did not receive what they knew was a malfunctioning device.
00 each and then totaled the gift bundle for you as $ 20 some dollars. The gifts mean nothing to me what I request is for the Corporation to be conscious of the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and after that practically 5 months for someone like this guy to bully and lie to me that I was the only individual that Snow had actually not worked for and was verbally attacking since I ask for a refund (which their return policy states you will be ensured or money back in 30 days!) or exchange my wired gadget to a cordless gadget, to see if the cordless work like he said.
The bullying to try and make me believe it was just my problem, resting on top of thatand being verbally Abusive when I request for a refund or an exchange (which is specified clearly you can return in 30 days) or 100% ensured or your refund is stated in his Business Policy).
I attempt this individual to call me from the Company imitating he was going to help me however instead wastrying to rip-off me again by stating "he didn't believe I could get a refund. I desire the Corporation of SNOW to be knowledgeable about the tactics used in what must have been a simple refund transaction went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have actually already been resolved. Customer was totally refunded 26 JUNE 2020. Customer kept system and gifts. 06/22/2020I placed an order nearly 6 weeks earlier and still no delivery and no reaction to three follow ups. This is not a low-cost item, putting the cash out to get nothing or any action is not ok.
I live in San Diego, shipping from AZ should take no greater than 2 daysOrder has been pushed to the front of the line. We excuse the trouble triggered. At the minute we are experiencing a high volume of orders and queries and are doing our best to catch up and get to as lots of consumers as possible.
06/22/2020I purchased a teeth whitening kit on May 21, 2020. It is now June 22 and I have actually not gotten any information about when my order may be shipped. I have actually emailed the company 3 times and have not received any response. The purchase confirmation email that I got from Snow specified that orders might be postponed 1-2 weeks due COVID-19, but did not offer an estimated shipping timeframe.
We excuse the trouble caused. At the moment we are experiencing a high volume of orders and queries and are doing our best to catch up and get to as lots of customers as possible. Order has actually been pushed to the front of the line to ship out soon. please refer to tracking confirmation e-mail.