They billed my Credit Card Business April 6, 2020 and I got the kit April 25, 2020. I began using the package April 26, 2020 per the instructions. I have utilized other bleaching gadgets in dental offices and over the corner and all of them worked except they were not easy to use so I had an idea of what I must expect.
I knew something might not be right since all whiteners had actually had the ability to lighten these stains. I started emailing the support personnel right now Might 8, 2020 and discussed in detail my concerns. Each time I would email consumer assistance I would put on email 5th Notice, sixth Notice and so on.
NO CLIENT SERVICE so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW employee Nicolas who stated this wasn't his task to call customers but thought, he would take time to call and see if he might assist.
There are wired and wireless gadgets he ask what I had, I said, "I didn't see an option simply the wired" He stated, the wireless had the blue and red LED lights which activate the serum, the wired did not use both that's why my own wasn't working. I request a refund or exchange I was not given either.
No need to make a return. Refund has actually been processed. Please enable 5-7 organization days for refund to be processed. A present and letter are being mailed to customer and will be provided within the next 3-4 business days. I believed long and hard on what complaint to examine BBB's list in concerns to how the individual that contacted me from SNOW BIOLABS tried to verbal Bully me into tucking my tail and letting the issue go stating "you are the only individual we understand about that our product has actually not worked for them.
He was talking I was listening about I had actually the wired device and that just had the blue LED so that's most likely why is wasn't working for me nevertheless the wired gadget has the blue and red LED lights that activates the lightening serum, that's what the Celebrities utilize. I finally got to state my ADVERTISEMENT did not offer the wireless and no points out how the wired you might plug in your phone and most ADS on Facebook reveals the wired.
I do not know the rate of the wireless and still do not. That's when he began getting Verbally Violent AS IF MY WHOLE INTENT WAS TO FRAUD HIM! He was so off - I don't think he even believed I was the one that he lied to, I was the one that had actually been SCAMMED in the very first place and I desired my Refund on Something That has been misrepresented and I did not receive what they understood was a faulty gadget.
00 each and then totaled the present package for you as $ 20 some dollars. The presents mean nothing to me what I request is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and after that nearly 5 months for somebody like this person to bully and lie to me that I was the only individual that Snow had not worked for and was verbally assaulting due to the fact that I request for a refund (which their return policy states you will be guaranteed or refund in thirty days!) or exchange my wired device to a cordless gadget, to see if the wireless work like he stated.
The bullying to try and make me believe it was simply my issue, resting on top of thatand being verbally Abusive when I request for a refund or an exchange (which is mentioned clearly you can return in 1 month) or 100% guaranteed or your refund is stated in his Company Policy).
I attempt this individual to call me from the Business acting like he was going to help me but instead wastrying to rip-off me again by saying "he didn't think I could get a refund. I desire the Corporation of SNOW to be knowledgeable about the techniques utilized in what need to have been a basic refund transaction went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have already been addressed. Client was fully reimbursed 26 JUNE 2020. Client kept system and gifts. 06/22/2020I positioned an order practically 6 weeks ago and still no shipment and no response to 3 follow ups. This is not a cheap item, putting the money out to get nothing or any response is not ok.
I reside in San Diego, shipping from AZ must take no more than 2 daysOrder has been pushed to the front of the line. We excuse the trouble triggered. At the moment we are experiencing a high volume of orders and queries and are doing our best to capture up and get to as lots of clients as possible.
06/22/2020I ordered a teeth whitening package on May 21, 2020. It is now June 22 and I have actually not received any details about when my order might be shipped. I have actually emailed the business three times and have actually not gotten any response. The purchase confirmation email that I received from Snow stated that orders might be postponed 1-2 weeks due COVID-19, however did not provide an approximated shipping timeframe.
We ask forgiveness for the hassle triggered. At the moment we are experiencing a high volume of orders and queries and are doing our best to catch up and get to as many consumers as possible. Order has actually been pressed to the front of the line to ship soon. please describe tracking confirmation email.