They billed my Credit Card Business April 6, 2020 and I received the package April 25, 2020. I began using the set April 26, 2020 per the instructions. I have utilized other lightening devices in oral offices and over the corner and all of them worked other than they were not user friendly so I had a concept of what I should expect.
I knew something might not be right due to the fact that all whiteners had actually been able to lighten these spots. I began emailing the support staff right now Might 8, 2020 and described in detail my concerns. Each time I would email client support I would put on email 5th Notice, 6th Notice etc.
NO CLIENT SERVICE so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW worker Nicolas who stated this wasn't his task to call clients however believed, he would require time to call and see if he could assist.
There are wired and cordless devices he ask what I had, I said, "I didn't see an option just the wired" He said, the wireless had the blue and red LED lights which trigger the serum, the wired did not use both that's why my own wasn't working. I request a refund or exchange I was not given either.
No requirement to make a return. Refund has actually been processed. Please permit 5-7 organization days for refund to be processed. A gift and letter are being mailed to client and will be delivered within the next 3-4 service days. I thought long and hard on what problem to look at BBB's checklist in regards to how the individual that contacted me from SNOW BIOLABS attempted to verbal Bully me into tucking my tail and letting the problem go stating "you are the only person we understand about that our item has not worked for them.
He was talking I was listening about I had actually the wired gadget and that just had the blue LED so that's probably why is wasn't working for me however the wired gadget has the blue and red LED lights that triggers the lightening serum, that's what the Celebrities use. I finally got to state my ADVERTISEMENT did not provide the cordless and no discusses how the wired you could plug in your phone and most ADS on Facebook reveals the wired.
I don't know the rate of the wireless and still do not. That's when he began getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I don't think he even thought I was the one that he lied to, I was the one that had actually been SCAMMED in the very first place and I desired my Cash back on Something That has actually been misrepresented and I did not receive what they knew was a defective gadget.
00 each and after that totaled the present package for you as $ 20 some dollars. The gifts imply nothing to me what I request for is for the Corporation to be conscious of the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and after that almost 5 months for someone like this guy to bully and lie to me that I was the only person that Snow had not worked for and was verbally assaulting since I request a refund (which their return policy states you will be ensured or cash back in 1 month!) or exchange my wired gadget to a wireless device, to see if the wireless work like he stated.
The bullying to try and make me think it was simply my problem, lying on top of thatand being verbally Violent when I ask for a refund or an exchange (which is mentioned plainly you can return in 1 month) or 100% guaranteed or your refund is specified in his Business Policy).
I dare this individual to call me from the Company imitating he was going to assist me however rather wastrying to scam me again by stating "he didn't believe I might get a refund. I desire the Corporation of SNOW to be knowledgeable about the tactics used in what should have been a simple refund deal went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have currently been dealt with. Client was fully refunded 26 JUNE 2020. Client kept system and gifts. 06/22/2020I placed an order practically 6 weeks earlier and still no shipment and no reaction to 3 follow ups. This is not a low-cost product, putting the cash out to get nothing or any response is not ok.
I reside in San Diego, shipping from AZ ought to take no greater than two daysOrder has actually been pressed to the front of the line. We say sorry for the inconvenience caused. At the minute we are experiencing a high volume of orders and questions and are doing our finest to capture up and get to as numerous customers as possible.
06/22/2020I ordered a teeth whitening package on Might 21, 2020. It is now June 22 and I have actually not received any details about when my order may be shipped. I have emailed the company 3 times and have actually not received any reaction. The purchase confirmation e-mail that I got from Snow stated that orders might be delayed 1-2 weeks due COVID-19, but did not supply an approximated shipping timeframe.
We say sorry for the hassle triggered. At the moment we are experiencing a high volume of orders and inquiries and are doing our finest to catch up and get to as many consumers as possible. Order has been pushed to the front of the line to deliver out quickly. please describe tracking confirmation e-mail.