They billed my Charge card Business April 6, 2020 and I received the package April 25, 2020. I began using the package April 26, 2020 per the instructions. I have actually utilized other whitening gadgets in oral offices and over the corner and all of them worked except they were not user friendly so I had an idea of what I must expect.
I knew something could not be right because all whiteners had been able to whiten these discolorations. I started emailing the assistance staff right now May 8, 2020 and discussed in detail my concerns. Each time I would email client assistance I would place on email 5th Notice, sixth Notice etc.
NO CLIENT SERVICE so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW employee Nicolas who stated this wasn't his task to call customers however thought, he would take some time to call and see if he could help.
There are wired and cordless devices he ask what I had, I stated, "I didn't see an alternative just the wired" He stated, the wireless had the blue and red LED lights which activate the serum, the wired did not use both that's why mine wasn't working. I request for a refund or exchange I was not given either.
No need to make a return. Refund has actually been processed. Please allow 5-7 company days for refund to be processed. A gift and letter are being mailed to consumer and will be delivered within the next 3-4 organization days. I believed long and hard on what complaint to examine BBB's checklist in concerns to how the person that called me from SNOW BIOLABS tried to spoken Bully me into tucking my tail and letting the issue go saying "you are the only person we know about that our product has actually not worked for them.
He was talking I was listening about I had the wired gadget which just had the blue LED so that's probably why is wasn't working for me nevertheless the wired gadget has the blue and red LED lights that activates the whitening serum, that's what the Celebrities use. I finally got to state my ADVERTISEMENT did not offer the cordless and no mentions how the wired you could plug in your phone and most ADS on Facebook shows the wired.
I do not know the price of the cordless and still don't. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO SCAM HIM! He was so off - I do not believe he even thought I was the one that he lied to, I was the one that had actually been SCAMMED in the very first location and I wanted my Money back on Something That has actually been misrepresented and I did not get what they understood was a malfunctioning gadget.
00 each and then amounted to the gift plan for you as $ 20 some dollars. The presents suggest nothing to me what I request is for the Corporation to be aware of the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and after that nearly 5 months for someone like this man to bully and lie to me that I was the only individual that Snow had not worked for and was verbally attacking since I request a refund (which their return policy states you will be ensured or cash back in 30 days!) or exchange my wired device to a wireless device, to see if the wireless work like he said.
The bullying to attempt and make me think it was simply my problem, pushing top of thatand being verbally Abusive when I request for a refund or an exchange (which is stated clearly you can return in 30 days) or 100% guaranteed or your cash back is specified in his Business Policy).
I attempt this individual to call me from the Company imitating he was going to help me but instead wastrying to rip-off me once again by stating "he didn't believe I might get a refund. I want the Corporation of SNOW to be knowledgeable about the tactics used in what should have been a basic refund transaction went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have actually already been addressed. Consumer was completely refunded 26 JUNE 2020. Client kept system and presents. 06/22/2020I placed an order nearly 6 weeks back and still no shipment and no response to three follow ups. This is not a low-cost item, putting the cash out to get nothing or any action is not okay.
I reside in San Diego, shipping from AZ must take no more than 2 daysOrder has actually been pushed to the front of the line. We excuse the inconvenience caused. At the minute we are experiencing a high volume of orders and questions and are doing our best to capture up and get to as numerous customers as possible.
06/22/2020I purchased a teeth whitening kit on Might 21, 2020. It is now June 22 and I have actually not received any details about when my order may be delivered. I have actually emailed the business 3 times and have not received any reaction. The purchase verification email that I received from Snow stated that orders may be postponed 1-2 weeks due COVID-19, but did not offer an approximated shipping timeframe.
We excuse the inconvenience triggered. At the minute we are experiencing a high volume of orders and questions and are doing our finest to capture up and get to as lots of customers as possible. Order has actually been pushed to the front of the line to ship quickly. please refer to tracking confirmation e-mail.