They billed my Charge card Business April 6, 2020 and I received the kit April 25, 2020. I began using the package April 26, 2020 per the instructions. I have actually utilized other lightening devices in oral workplaces and over the corner and all of them worked except they were not easy to use so I had an idea of what I need to expect.
I knew something could not be right since all whiteners had had the ability to lighten these stains. I began emailing the support staff right away Might 8, 2020 and described in information my concerns. Each time I would email consumer support I would put on e-mail 5th Notice, sixth Notice and so on.
NO CLIENT SERVICE so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW worker Nicolas who stated this wasn't his job to call clients however thought, he would take time to call and see if he could help.
There are wired and cordless gadgets he ask what I had, I said, "I didn't see an alternative simply the wired" He stated, the wireless had the blue and red LED lights which trigger the serum, the wired did not offer both that's why mine wasn't working. I ask for a refund or exchange I was not given either.
No requirement to make a return. Refund has been processed. Please enable 5-7 service days for refund to be processed. A gift and letter are being sent by mail to customer and will be provided within the next 3-4 company days. I thought long and hard on what complaint to look at BBB's checklist in concerns to how the person that called me from SNOW BIOLABS attempted to spoken Bully me into tucking my tail and letting the problem go saying "you are the only individual we know about that our item has not worked for them.
He was talking I was listening about I had the wired device and that just had the blue LED so that's probably why is wasn't working for me however the wired device has the blue and red LED lights that triggers the bleaching serum, that's what the Celebrities utilize. I finally got to say my ADVERTISEMENT did not use the wireless and no points out how the wired you could plug in your phone and most ADS on Facebook reveals the wired.
I do not know the price of the cordless and still don't. That's when he began getting Verbally Violent AS IF MY WHOLE INTENT WAS TO FRAUD HIM! He was so off - I don't believe he even thought I was the one that he lied to, I was the one that had actually been SCAMMED in the very first location and I desired my Refund on Something That has been misrepresented and I did not receive what they understood was a defective gadget.
00 each and after that amounted to the gift plan for you as $ 20 some dollars. The presents imply nothing to me what I request for is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and then practically 5 months for someone like this guy to bully and lie to me that I was the only individual that Snow had actually not worked for and was verbally attacking due to the fact that I ask for a refund (which their return policy states you will be ensured or money back in one month!) or exchange my wired gadget to a wireless gadget, to see if the cordless work like he said.
The bullying to try and make me think it was simply my issue, pushing top of thatand being verbally Abusive when I request a refund or an exchange (which is specified plainly you can return in one month) or 100% guaranteed or your cash back is stated in his Company Policy).
I attempt this individual to call me from the Company acting like he was going to assist me but rather wastrying to scam me again by stating "he didn't think I might get a refund. I desire the Corporation of SNOW to be familiar with the methods used in what must have been a basic refund deal went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have already been addressed. Customer was totally refunded 26 JUNE 2020. Client kept system and gifts. 06/22/2020I placed an order almost 6 weeks back and still no shipment and no reaction to three follow ups. This is not a cheap product, putting the cash out to get nothing or any response is not okay.
I live in San Diego, shipping from AZ need to take no greater than 2 daysOrder has been pressed to the front of the line. We say sorry for the hassle caused. At the minute we are experiencing a high volume of orders and inquiries and are doing our finest to catch up and get to as lots of customers as possible.
06/22/2020I purchased a teeth whitening set on May 21, 2020. It is now June 22 and I have actually not gotten any info about when my order may be shipped. I have actually emailed the company three times and have actually not received any response. The purchase confirmation e-mail that I got from Snow specified that orders may be postponed 1-2 weeks due COVID-19, but did not provide an estimated shipping timeframe.
We apologize for the inconvenience triggered. At the minute we are experiencing a high volume of orders and inquiries and are doing our finest to catch up and get to as numerous clients as possible. Order has actually been pushed to the front of the line to ship quickly. please refer to tracking verification email.