They billed my Charge card Company April 6, 2020 and I received the set April 25, 2020. I started using the kit April 26, 2020 per the directions. I have used other lightening gadgets in dental offices and over the corner and all of them worked other than they were not user friendly so I had an idea of what I must anticipate.
I understood something might not be right because all whiteners had been able to lighten these spots. I began emailing the support personnel right now May 8, 2020 and discussed in detail my concerns. Each time I would email consumer support I would put on e-mail 5th Notice, sixth Notice and so on.
NO CUSTOMER SUPPORT so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW worker Nicolas who said this wasn't his job to call consumers however believed, he would require time to call and see if he might assist.
There are wired and cordless devices he ask what I had, I stated, "I didn't see a choice simply the wired" He said, the wireless had the blue and red LED lights which trigger the serum, the wired did not use both that's why my own wasn't working. I request for a refund or exchange I was not granted either.
No requirement to make a return. Refund has actually been processed. Please allow 5-7 organization days for refund to be processed. A gift and letter are being mailed to consumer and will be delivered within the next 3-4 business days. I believed long and hard on what complaint to examine on BBB's list in regards to how the person that contacted me from SNOW BIOLABS attempted to spoken Bully me into tucking my tail and letting the problem go stating "you are the only person we understand about that our item has not worked for them.
He was talking I was listening about I had the wired device which just had the blue LED so that's probably why is wasn't working for me however the wired device has the blue and red LED lights that activates the bleaching serum, that's what the Celebrities utilize. I finally got to say my AD did not provide the wireless and no mentions how the wired you might plug in your phone and most ADS on Facebook shows the wired.
I do not understand the price of the cordless and still don't. That's when he began getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO FRAUD HIM! He was so off - I do not think he even believed I was the one that he lied to, I was the one that had actually been SCAMMED in the very first place and I wanted my Money back on Something That has actually been misrepresented and I did not receive what they knew was a malfunctioning gadget.
00 each and after that amounted to the gift plan for you as $ 20 some dollars. The gifts indicate absolutely nothing to me what I request is for the Corporation to be knowledgeable about the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and after that nearly 5 months for someone like this person to bully and lie to me that I was the only individual that Snow had not worked for and was verbally assaulting due to the fact that I request a refund (which their return policy states you will be guaranteed or refund in 30 days!) or exchange my wired device to a wireless gadget, to see if the cordless work like he said.
The bullying to attempt and make me think it was simply my problem, resting on top of thatand being verbally Abusive when I request a refund or an exchange (which is specified plainly you can return in 1 month) or 100% guaranteed or your refund is stated in his Business Policy).
I dare this person to call me from the Business imitating he was going to help me but rather wastrying to rip-off me once again by saying "he didn't think I might get a refund. I desire the Corporation of SNOW to be knowledgeable about the tactics used in what need to have been an easy refund transaction went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have actually already been addressed. Consumer was totally refunded 26 JUNE 2020. Customer kept system and gifts. 06/22/2020I placed an order nearly 6 weeks earlier and still no delivery and no reaction to three follow ups. This is not a low-cost item, putting the cash out to get absolutely nothing or any reaction is not okay.
I reside in San Diego, shipping from AZ ought to take no greater than two daysOrder has been pressed to the front of the line. We excuse the hassle caused. At the minute we are experiencing a high volume of orders and inquiries and are doing our finest to catch up and get to as numerous consumers as possible.
06/22/2020I bought a teeth whitening kit on May 21, 2020. It is now June 22 and I have actually not received any details about when my order may be shipped. I have actually emailed the company three times and have not received any reaction. The purchase confirmation e-mail that I got from Snow specified that orders might be delayed 1-2 weeks due COVID-19, but did not provide an estimated shipping timeframe.
We apologize for the trouble triggered. At the minute we are experiencing a high volume of orders and questions and are doing our finest to catch up and get to as many clients as possible. Order has been pressed to the front of the line to ship out soon. please describe tracking verification e-mail.