They billed my Credit Card Company April 6, 2020 and I received the set April 25, 2020. I started utilizing the package April 26, 2020 per the directions. I have actually utilized other bleaching devices in oral workplaces and over the corner and all of them worked other than they were not user friendly so I had a concept of what I must anticipate.
I understood something could not be right due to the fact that all whiteners had actually been able to lighten these discolorations. I started emailing the support personnel right away May 8, 2020 and explained in detail my issues. Each time I would email client support I would put on email 5th Notice, 6th Notice etc.
NO CLIENT SERVICE so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW worker Nicolas who stated this wasn't his job to call clients however thought, he would take some time to call and see if he could assist.
There are wired and cordless gadgets he ask what I had, I said, "I didn't see an option just the wired" He stated, the wireless had the blue and red LED lights which trigger the serum, the wired did not provide both that's why my own wasn't working. I request for a refund or exchange I was not given either.
No need to make a return. Refund has actually been processed. Please allow 5-7 business days for refund to be processed. A gift and letter are being mailed to consumer and will be delivered within the next 3-4 business days. I thought long and hard on what problem to examine BBB's checklist in concerns to how the individual that called me from SNOW BIOLABS attempted to verbal Bully me into tucking my tail and letting the problem go stating "you are the only individual we understand about that our item has actually not worked for them.
He was talking I was listening about I had the wired device and that only had the blue LED so that's most likely why is wasn't working for me nevertheless the wired device has the blue and red LED lights that triggers the bleaching serum, that's what the Celebrities use. I lastly got to say my ADVERTISEMENT did not offer the cordless and no mentions how the wired you might plug in your phone and most ADS on Facebook shows the wired.
I don't know the price of the wireless and still do not. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO SCAM HIM! He was so off - I do not believe he even thought I was the one that he lied to, I was the one that had been SCAMMED in the first location and I desired my Cash back on Something That has been misrepresented and I did not receive what they understood was a malfunctioning device.
00 each and after that amounted to the gift plan for you as $ 20 some dollars. The gifts suggest nothing to me what I ask for is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and then almost 5 months for somebody like this person to bully and lie to me that I was the only individual that Snow had actually not worked for and was verbally assaulting due to the fact that I request a refund (which their return policy states you will be guaranteed or money back in one month!) or exchange my wired gadget to a cordless gadget, to see if the cordless work like he stated.
The bullying to attempt and make me think it was simply my problem, pushing top of thatand being verbally Abusive when I ask for a refund or an exchange (which is stated plainly you can return in 30 days) or 100% ensured or your cash back is mentioned in his Company Policy).
I attempt this individual to call me from the Company imitating he was going to assist me but rather wastrying to rip-off me once again by saying "he didn't believe I could get a refund. I desire the Corporation of SNOW to be familiar with the strategies used in what ought to have been a basic refund transaction went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have actually currently been attended to. Client was fully refunded 26 JUNE 2020. Consumer kept system and presents. 06/22/2020I placed an order practically 6 weeks ago and still no delivery and no reaction to three follow ups. This is not a low-cost item, putting the money out to get nothing or any reaction is not ok.
I live in San Diego, shipping from AZ ought to take no greater than two daysOrder has been pushed to the front of the line. We excuse the inconvenience caused. At the moment we are experiencing a high volume of orders and queries and are doing our finest to catch up and get to as numerous customers as possible.
06/22/2020I bought a teeth whitening package on May 21, 2020. It is now June 22 and I have actually not gotten any info about when my order may be delivered. I have emailed the company three times and have actually not gotten any response. The purchase confirmation e-mail that I received from Snow mentioned that orders might be delayed 1-2 weeks due COVID-19, but did not supply an estimated shipping timeframe.
We excuse the trouble caused. At the moment we are experiencing a high volume of orders and queries and are doing our best to catch up and get to as many consumers as possible. Order has been pressed to the front of the line to ship quickly. please refer to tracking verification email.