They billed my Credit Card Company April 6, 2020 and I received the set April 25, 2020. I started using the package April 26, 2020 per the instructions. I have utilized other bleaching devices in dental offices and over the corner and all of them worked except they were not user friendly so I had an idea of what I need to expect.
I understood something might not be right due to the fact that all whiteners had actually had the ability to lighten these stains. I began emailing the assistance staff right now May 8, 2020 and described in detail my concerns. Each time I would email client assistance I would put on email 5th Notice, 6th Notification etc.
NO CUSTOMER SERVICE so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW staff member Nicolas who stated this wasn't his task to call clients but thought, he would take some time to call and see if he might assist.
There are wired and wireless devices he ask what I had, I said, "I didn't see an option simply the wired" He stated, the wireless had the blue and red LED lights which activate the serum, the wired did not offer both that's why my own wasn't working. I ask for a refund or exchange I was not approved either.
No requirement to make a return. Refund has actually been processed. Please allow 5-7 company days for refund to be processed. A gift and letter are being mailed to customer and will be provided within the next 3-4 company days. I believed long and hard on what complaint to look at BBB's checklist in regards to how the individual that called me from SNOW BIOLABS attempted to spoken Bully me into tucking my tail and letting the problem go saying "you are the only person we know about that our product has actually not worked for them.
He was talking I was listening about I had actually the wired gadget which only had the blue LED so that's probably why is wasn't working for me nevertheless the wired device has the blue and red LED lights that activates the whitening serum, that's what the Celebrities utilize. I lastly got to state my ADVERTISEMENT did not provide the cordless and no discusses how the wired you might plug in your phone and most ADS on Facebook shows the wired.
I don't understand the rate of the cordless and still do not. That's when he began getting Verbally Violent AS IF MY WHOLE INTENT WAS TO FRAUD HIM! He was so off - I don't believe he even thought I was the one that he lied to, I was the one that had been SCAMMED in the very first place and I desired my Refund on Something That has been misrepresented and I did not receive what they knew was a faulty device.
00 each and then totaled the gift plan for you as $ 20 some dollars. The presents suggest absolutely nothing to me what I request is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and after that almost 5 months for someone like this guy to bully and lie to me that I was the only person that Snow had actually not worked for and was verbally assaulting due to the fact that I request a refund (which their return policy states you will be ensured or refund in 1 month!) or exchange my wired gadget to a cordless device, to see if the wireless work like he said.
The bullying to try and make me think it was simply my issue, resting on top of thatand being verbally Abusive when I request a refund or an exchange (which is mentioned clearly you can return in one month) or 100% ensured or your money back is specified in his Company Policy).
I attempt this individual to call me from the Company imitating he was going to help me but instead wastrying to scam me once again by stating "he didn't think I could get a refund. I want the Corporation of SNOW to be familiar with the strategies utilized in what ought to have been a simple refund deal went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have actually currently been resolved. Customer was fully refunded 26 JUNE 2020. Consumer kept system and presents. 06/22/2020I put an order almost 6 weeks ago and still no delivery and no response to three follow ups. This is not a cheap item, putting the cash out to get nothing or any reaction is not ok.
I live in San Diego, shipping from AZ must take no more than 2 daysOrder has been pushed to the front of the line. We excuse the hassle triggered. At the moment we are experiencing a high volume of orders and questions and are doing our best to catch up and get to as lots of consumers as possible.
06/22/2020I ordered a teeth whitening set on May 21, 2020. It is now June 22 and I have actually not gotten any information about when my order may be shipped. I have emailed the business 3 times and have actually not gotten any response. The purchase verification e-mail that I got from Snow stated that orders might be postponed 1-2 weeks due COVID-19, however did not offer an estimated shipping timeframe.
We say sorry for the trouble triggered. At the moment we are experiencing a high volume of orders and questions and are doing our finest to capture up and get to as numerous consumers as possible. Order has been pressed to the front of the line to deliver out soon. please refer to tracking verification e-mail.