They billed my Credit Card Company April 6, 2020 and I received the kit April 25, 2020. I began using the kit April 26, 2020 per the instructions. I have utilized other lightening gadgets in dental offices and over the corner and all of them worked except they were not user friendly so I had a concept of what I ought to expect.
I knew something might not be right due to the fact that all whiteners had been able to lighten these stains. I started emailing the assistance staff right now Might 8, 2020 and described in detail my issues. Each time I would email consumer assistance I would put on email 5th Notice, sixth Notice etc.
NO CUSTOMER SERVICE so I emailed and text "I would like a refund period". Today June 25, 2020 I got a call from a SNOW worker Nicolas who stated this wasn't his job to call clients but believed, he would take some time to call and see if he might assist.
There are wired and wireless devices he ask what I had, I said, "I didn't see an alternative simply the wired" He said, the wireless had the blue and red LED lights which trigger the serum, the wired did not offer both that's why mine wasn't working. I request a refund or exchange I was not given either.
No need to make a return. Refund has actually been processed. Please permit 5-7 business days for refund to be processed. A gift and letter are being sent by mail to customer and will be delivered within the next 3-4 company days. I thought long and hard on what complaint to look at BBB's checklist in regards to how the individual that contacted me from SNOW BIOLABS attempted to verbal Bully me into tucking my tail and letting the concern go stating "you are the only individual we understand about that our product has actually not worked for them.
He was talking I was listening about I had actually the wired gadget which only had the blue LED so that's most likely why is wasn't working for me however the wired device has the blue and red LED lights that activates the bleaching serum, that's what the Celebrities use. I lastly got to say my AD did not use the wireless and no points out how the wired you could plug in your phone and most ADS on Facebook reveals the wired.
I do not know the rate of the cordless and still don't. That's when he started getting Verbally Violent AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I don't believe he even thought I was the one that he lied to, I was the one that had actually been SCAMMED in the very first place and I desired my Cash back on Something That has actually been misrepresented and I did not receive what they knew was a defective device.
00 each and then amounted to the present package for you as $ 20 some dollars. The gifts suggest nothing to me what I ask for is for the Corporation to be mindful of the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and after that almost 5 months for someone like this guy to bully and lie to me that I was the only person that Snow had not worked for and was verbally attacking because I request for a refund (which their return policy states you will be guaranteed or refund in 1 month!) or exchange my wired gadget to a cordless gadget, to see if the wireless work like he stated.
The bullying to attempt and make me believe it was just my problem, lying on top of thatand being verbally Abusive when I request a refund or an exchange (which is stated clearly you can return in thirty days) or 100% ensured or your cash back is stated in his Business Policy).
I attempt this person to call me from the Company acting like he was going to help me but rather wastrying to fraud me once again by saying "he didn't think I could get a refund. I desire the Corporation of SNOW to be familiar with the tactics used in what should have been a basic refund transaction went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have currently been attended to. Consumer was totally refunded 26 JUNE 2020. Client kept system and gifts. 06/22/2020I placed an order nearly 6 weeks back and still no shipment and no action to three follow ups. This is not a cheap item, putting the cash out to get nothing or any reaction is not okay.
I reside in San Diego, shipping from AZ ought to take no greater than 2 daysOrder has been pressed to the front of the line. We excuse the hassle triggered. At the moment we are experiencing a high volume of orders and queries and are doing our best to capture up and get to as many customers as possible.
06/22/2020I ordered a teeth whitening package on Might 21, 2020. It is now June 22 and I have not gotten any information about when my order might be shipped. I have actually emailed the company 3 times and have actually not gotten any action. The purchase verification email that I got from Snow stated that orders might be delayed 1-2 weeks due COVID-19, however did not supply an approximated shipping timeframe.
We excuse the trouble triggered. At the minute we are experiencing a high volume of orders and inquiries and are doing our finest to catch up and get to as numerous consumers as possible. Order has been pressed to the front of the line to ship out quickly. please refer to tracking confirmation email.