They billed my Credit Card Business April 6, 2020 and I got the set April 25, 2020. I began utilizing the set April 26, 2020 per the directions. I have actually used other whitening devices in dental workplaces and over the corner and all of them worked except they were not user friendly so I had an idea of what I should expect.
I understood something might not be right because all whiteners had actually been able to whiten these spots. I started emailing the support personnel right now May 8, 2020 and discussed in detail my concerns. Each time I would email client assistance I would place on e-mail 5th Notification, 6th Notice and so on.
NO CONSUMER SERVICE so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW staff member Nicolas who stated this wasn't his job to call consumers but believed, he would require time to call and see if he could help.
There are wired and cordless gadgets he ask what I had, I stated, "I didn't see a choice simply the wired" He said, the wireless had the blue and red LED lights which trigger the serum, the wired did not offer both that's why mine wasn't working. I request a refund or exchange I was not approved either.
No need to make a return. Refund has been processed. Please allow 5-7 business days for refund to be processed. A gift and letter are being sent by mail to consumer and will be provided within the next 3-4 company days. I thought long and hard on what grievance to check on BBB's list in regards to how the person that contacted me from SNOW BIOLABS attempted to spoken Bully me into tucking my tail and letting the concern go saying "you are the only person we understand about that our item has actually not worked for them.
He was talking I was listening about I had the wired gadget and that just had the blue LED so that's probably why is wasn't working for me nevertheless the wired device has the blue and red LED lights that activates the whitening serum, that's what the Celebrities use. I lastly got to state my ADVERTISEMENT did not use the wireless and no points out how the wired you could plug in your phone and most ADS on Facebook shows the wired.
I do not know the rate of the cordless and still do not. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I don't think he even thought I was the one that he lied to, I was the one that had actually been SCAMMED in the very first place and I wanted my Refund on Something That has actually been misrepresented and I did not get what they knew was a malfunctioning gadget.
00 each and then amounted to the gift bundle for you as $ 20 some dollars. The presents mean nothing to me what I ask for is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and after that almost 5 months for someone like this guy to bully and lie to me that I was the only individual that Snow had not worked for and was verbally attacking due to the fact that I ask for a refund (which their return policy states you will be guaranteed or refund in 1 month!) or exchange my wired gadget to a cordless device, to see if the wireless work like he said.
The bullying to try and make me believe it was just my problem, lying on top of thatand being verbally Abusive when I request for a refund or an exchange (which is specified plainly you can return in one month) or 100% ensured or your refund is specified in his Company Policy).
I dare this individual to call me from the Company acting like he was going to assist me but instead wastrying to scam me again by saying "he didn't think I might get a refund. I want the Corporation of SNOW to be familiar with the methods used in what ought to have been a simple refund transaction went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have actually currently been attended to. Customer was totally refunded 26 JUNE 2020. Client kept system and gifts. 06/22/2020I placed an order practically 6 weeks earlier and still no delivery and no reaction to three follow ups. This is not a low-cost item, putting the money out to get nothing or any response is not ok.
I reside in San Diego, shipping from AZ need to take no greater than two daysOrder has actually been pushed to the front of the line. We excuse the hassle caused. At the minute we are experiencing a high volume of orders and questions and are doing our best to catch up and get to as lots of customers as possible.
06/22/2020I purchased a teeth whitening package on May 21, 2020. It is now June 22 and I have not received any info about when my order may be delivered. I have emailed the company three times and have actually not gotten any reaction. The purchase verification e-mail that I received from Snow stated that orders might be delayed 1-2 weeks due COVID-19, however did not offer an approximated shipping timeframe.
We excuse the hassle triggered. At the minute we are experiencing a high volume of orders and queries and are doing our finest to catch up and get to as many clients as possible. Order has been pressed to the front of the line to ship quickly. please describe tracking verification e-mail.