They billed my Charge card Business April 6, 2020 and I received the package April 25, 2020. I started using the set April 26, 2020 per the directions. I have utilized other bleaching devices in oral workplaces and over the corner and all of them worked other than they were not easy to use so I had a concept of what I should expect.
I knew something might not be right due to the fact that all whiteners had had the ability to whiten these spots. I began emailing the assistance personnel right away May 8, 2020 and discussed in detail my concerns. Each time I would email client support I would put on email 5th Notice, 6th Notice and so on.
NO CLIENT SERVICE so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW employee Nicolas who said this wasn't his task to call clients but thought, he would take some time to call and see if he could assist.
There are wired and wireless gadgets he ask what I had, I said, "I didn't see an option just the wired" He stated, the wireless had the blue and red LED lights which trigger the serum, the wired did not use both that's why my own wasn't working. I request a refund or exchange I was not approved either.
No need to make a return. Refund has been processed. Please enable 5-7 organization days for refund to be processed. A gift and letter are being mailed to consumer and will be provided within the next 3-4 service days. I believed long and hard on what grievance to examine on BBB's checklist in regards to how the person that called me from SNOW BIOLABS attempted to spoken Bully me into tucking my tail and letting the issue go saying "you are the only individual we know about that our item has actually not worked for them.
He was talking I was listening about I had actually the wired gadget which just had the blue LED so that's probably why is wasn't working for me nevertheless the wired device has the blue and red LED lights that activates the bleaching serum, that's what the Celebrities use. I finally got to state my AD did not offer the cordless and no mentions how the wired you could plug in your phone and most ADS on Facebook reveals the wired.
I don't know the cost of the cordless and still do not. That's when he started getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I do not think he even thought I was the one that he lied to, I was the one that had actually been SCAMMED in the first place and I desired my Money back on Something That has been misrepresented and I did not get what they understood was a defective gadget.
00 each and after that amounted to the gift bundle for you as $ 20 some dollars. The gifts indicate absolutely nothing to me what I ask for is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and then practically 5 months for somebody like this person to bully and lie to me that I was the only individual that Snow had actually not worked for and was verbally assaulting due to the fact that I request a refund (which their return policy states you will be ensured or money back in thirty days!) or exchange my wired gadget to a wireless device, to see if the cordless work like he said.
The bullying to try and make me think it was simply my issue, lying on top of thatand being verbally Violent when I request a refund or an exchange (which is mentioned plainly you can return in 1 month) or 100% guaranteed or your cash back is stated in his Company Policy).
I attempt this individual to call me from the Company acting like he was going to help me but instead wastrying to fraud me once again by stating "he didn't believe I could get a refund. I desire the Corporation of SNOW to be knowledgeable about the tactics utilized in what must have been a basic refund transaction went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have actually currently been resolved. Customer was fully reimbursed 26 JUNE 2020. Consumer kept system and presents. 06/22/2020I placed an order nearly 6 weeks earlier and still no delivery and no reaction to three follow ups. This is not an inexpensive product, putting the cash out to get nothing or any response is not okay.
I reside in San Diego, shipping from AZ should take no greater than two daysOrder has been pressed to the front of the line. We apologize for the hassle triggered. At the moment we are experiencing a high volume of orders and inquiries and are doing our best to capture up and get to as lots of clients as possible.
06/22/2020I ordered a teeth whitening package on May 21, 2020. It is now June 22 and I have actually not received any information about when my order may be shipped. I have emailed the company 3 times and have not gotten any action. The purchase verification e-mail that I got from Snow stated that orders may be postponed 1-2 weeks due COVID-19, however did not offer an estimated shipping timeframe.
We say sorry for the trouble caused. At the moment we are experiencing a high volume of orders and queries and are doing our finest to catch up and get to as numerous customers as possible. Order has actually been pressed to the front of the line to ship soon. please describe tracking verification e-mail.