They billed my Charge card Company April 6, 2020 and I received the set April 25, 2020. I started utilizing the set April 26, 2020 per the instructions. I have actually used other lightening devices in oral workplaces and over the corner and all of them worked other than they were not easy to use so I had an idea of what I need to expect.
I knew something could not be right because all whiteners had actually been able to lighten these stains. I started emailing the assistance personnel immediately Might 8, 2020 and discussed in information my concerns. Each time I would email customer support I would put on email 5th Notification, sixth Notice and so on.
NO CUSTOMER CARE so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW employee Nicolas who said this wasn't his task to call customers however believed, he would take some time to call and see if he might help.
There are wired and wireless gadgets he ask what I had, I stated, "I didn't see an alternative simply the wired" He said, the wireless had the blue and red LED lights which activate the serum, the wired did not offer both that's why mine wasn't working. I request for a refund or exchange I was not approved either.
No requirement to make a return. Refund has actually been processed. Please permit 5-7 organization days for refund to be processed. A gift and letter are being mailed to client and will be delivered within the next 3-4 company days. I thought long and hard on what grievance to check on BBB's checklist in regards to how the individual that called me from SNOW BIOLABS tried to verbal Bully me into tucking my tail and letting the issue go stating "you are the only individual we understand about that our product has actually not worked for them.
He was talking I was listening about I had actually the wired gadget and that only had the blue LED so that's most likely why is wasn't working for me however the wired gadget has the blue and red LED lights that activates the bleaching serum, that's what the Celebrities use. I lastly got to say my ADVERTISEMENT did not use the cordless and no discusses how the wired you could plug in your phone and most ADS on Facebook reveals the wired.
I do not understand the price of the cordless and still do not. That's when he began getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I don't believe he even believed I was the one that he lied to, I was the one that had been SCAMMED in the first location and I wanted my Cash back on Something That has been misrepresented and I did not get what they understood was a faulty gadget.
00 each and then totaled the present plan for you as $ 20 some dollars. The gifts mean nothing to me what I request is for the Corporation to be aware of the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and after that nearly 5 months for somebody like this person to bully and lie to me that I was the only person that Snow had actually not worked for and was verbally assaulting because I request a refund (which their return policy states you will be ensured or refund in one month!) or exchange my wired device to a cordless device, to see if the wireless work like he stated.
The bullying to attempt and make me think it was just my issue, pushing top of thatand being verbally Abusive when I ask for a refund or an exchange (which is specified plainly you can return in 30 days) or 100% guaranteed or your refund is mentioned in his Business Policy).
I dare this individual to call me from the Company acting like he was going to assist me but instead wastrying to fraud me again by saying "he didn't think I might get a refund. I desire the Corporation of SNOW to be familiar with the techniques utilized in what must have been an easy refund transaction went to bullying, lying and verbal abuse.
Thank you for your attention, **** ****** All matters have currently been dealt with. Consumer was completely reimbursed 26 JUNE 2020. Customer kept system and gifts. 06/22/2020I placed an order nearly 6 weeks back and still no shipment and no response to three follow ups. This is not a low-cost product, putting the cash out to get absolutely nothing or any response is not ok.
I reside in San Diego, shipping from AZ should take no greater than 2 daysOrder has actually been pushed to the front of the line. We excuse the trouble triggered. At the minute we are experiencing a high volume of orders and queries and are doing our finest to catch up and get to as many clients as possible.
06/22/2020I purchased a teeth whitening set on Might 21, 2020. It is now June 22 and I have actually not gotten any info about when my order might be shipped. I have emailed the business three times and have not received any response. The purchase verification email that I received from Snow specified that orders might be postponed 1-2 weeks due COVID-19, however did not supply an approximated shipping timeframe.
We apologize for the inconvenience triggered. At the minute we are experiencing a high volume of orders and queries and are doing our best to catch up and get to as lots of clients as possible. Order has been pressed to the front of the line to ship out soon. please describe tracking verification email.