They billed my Charge card Business April 6, 2020 and I received the kit April 25, 2020. I started utilizing the set April 26, 2020 per the instructions. I have actually utilized other lightening devices in oral offices and over the corner and all of them worked other than they were not easy to use so I had a concept of what I need to anticipate.
I knew something could not be right due to the fact that all whiteners had actually had the ability to whiten these stains. I began emailing the assistance personnel right now Might 8, 2020 and described in detail my issues. Each time I would email client support I would put on email 5th Notification, 6th Notice and so on.
NO CONSUMER SERVICE so I emailed and text "I would like a refund duration". Today June 25, 2020 I got a call from a SNOW staff member Nicolas who said this wasn't his job to call customers but thought, he would take time to call and see if he could assist.
There are wired and wireless gadgets he ask what I had, I stated, "I didn't see an option simply the wired" He said, the wireless had the blue and red LED lights which activate the serum, the wired did not use both that's why mine wasn't working. I request for a refund or exchange I was not granted either.
No need to make a return. Refund has been processed. Please permit 5-7 organization days for refund to be processed. A gift and letter are being mailed to customer and will be delivered within the next 3-4 business days. I believed long and hard on what grievance to examine BBB's list in concerns to how the individual that contacted me from SNOW BIOLABS attempted to verbal Bully me into tucking my tail and letting the problem go saying "you are the only person we understand about that our product has not worked for them.
He was talking I was listening about I had actually the wired device which only had the blue LED so that's probably why is wasn't working for me however the wired device has the blue and red LED lights that activates the lightening serum, that's what the Celebrities utilize. I lastly got to say my ADVERTISEMENT did not offer the cordless and no discusses how the wired you might plug in your phone and most ADS on Facebook reveals the wired.
I don't understand the rate of the cordless and still don't. That's when he began getting Verbally Abusive AS IF MY WHOLE INTENT WAS TO SCAM HIM! He was so off - I do not think he even thought I was the one that he lied to, I was the one that had been SCAMMED in the very first location and I desired my Cash back on Something That has been misrepresented and I did not get what they knew was a faulty gadget.
00 each and then totaled the gift bundle for you as $ 20 some dollars. The presents indicate absolutely nothing to me what I request for is for the Corporation to be familiar with the Bullying and the Verbal AssaultI got for waiting 3 months for my product, and after that almost 5 months for someone like this guy to bully and lie to me that I was the only person that Snow had not worked for and was verbally attacking due to the fact that I request a refund (which their return policy states you will be guaranteed or money back in 1 month!) or exchange my wired device to a wireless gadget, to see if the wireless work like he said.
The bullying to try and make me believe it was simply my issue, pushing top of thatand being verbally Violent when I ask for a refund or an exchange (which is mentioned plainly you can return in one month) or 100% ensured or your cash back is stated in his Company Policy).
I dare this person to call me from the Business imitating he was going to assist me however rather wastrying to rip-off me once again by stating "he didn't think I could get a refund. I desire the Corporation of SNOW to be familiar with the tactics utilized in what ought to have been a basic refund transaction went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have actually already been resolved. Client was completely refunded 26 JUNE 2020. Consumer kept system and presents. 06/22/2020I put an order almost 6 weeks back and still no delivery and no response to three follow ups. This is not a cheap product, putting the cash out to get absolutely nothing or any action is not ok.
I reside in San Diego, shipping from AZ must take no more than two daysOrder has been pressed to the front of the line. We excuse the inconvenience caused. At the moment we are experiencing a high volume of orders and questions and are doing our best to catch up and get to as numerous clients as possible.
06/22/2020I purchased a teeth whitening package on May 21, 2020. It is now June 22 and I have actually not received any details about when my order might be delivered. I have emailed the company 3 times and have actually not received any response. The purchase confirmation e-mail that I received from Snow stated that orders may be postponed 1-2 weeks due COVID-19, but did not provide an estimated shipping timeframe.
We ask forgiveness for the trouble triggered. At the moment we are experiencing a high volume of orders and queries and are doing our best to capture up and get to as numerous consumers as possible. Order has actually been pressed to the front of the line to ship quickly. please refer to tracking confirmation e-mail.